Information for referring physicians

Patient registration

It is important that you as a referring physician be able to reach us and register patients in the easiest possible manner. The Case Coordination is your first port of call for all questions regarding the registration and admission of patients for inpatient hospitalisation. They will organise and coordinate the inpatient treatment together with the rooms scheduling unit (including rooms management) and all of the associated administrative activities. Registration is done in writing, either by the referring doctor or the patients themselves.

If you do not have a HIN connection, please send the completed patient registration form or letter of referral by fax or post. 
Emergency admissions are possible at any time. On weekdays, please contact our Case Coordination, outside their opening times, on weekends or holidays, please call +41 41 939 54 54.

Case Coordination: Opening hours

Monday – Thursday:
8.00 am – 4.30 pm

Friday:
8.00 am – 4 pm

Patient Administration Department: Opening hours

Monday – Thursday:
7.30 am – 12 pm
12.45 pm – 5 pm

Friday:
7.30 am – 12 pm
12.45 pm – 4 pm

Fees and invoices

Fee-based services are usually settled each month by the patient’s health or accident insurance provider, as long as such services are covered under the patient’s plan. Optional services (e.g. private expenses, reserves) will be charged to patients directly. An advance payment must be made in the event that the hospital stay is not covered.